The Quality Toolbox

b' This best-selling reference book has been completely updated and expanded The\nQuality Toolbox gives quality practitioners a choice of a variety tools for\ndealing with the wide variety of situations that occur on the road to continuous\nimprovement. it includes a variety of matrices and flowcharts, data collection\nand analysis tools, tools for planning, tools for analyzing processes and\ndiscovering root causes, and different forms of brainstorming and other tools\nfor generating, organizing, and evaluating ideas. In short, the means to\naccomplish change. In updating this book, Tague has added 34 tools and 18\nvariations. the Quality Improvement Stories chapter has been expanded to include\ndetailed case studies '