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Service Management : Operations Strategy Information Technology 8e

(English,Paperback)
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Book Details
Binding :Paperback
Publication Date : 2020
ISBN :9789353161149
Language :English
Rack No. :KOL/28/4/559
Pages :524
Publisher :Tata McGraw Hill Education Private Limited

Description

About the Book: Service Management: 8th Edition

Learning about the growing field of operations management requires a textbook that embraces all service industries and addresses the most recent trends in services. The Eighth Edition of Service Management also reflects the dynamic impact of information technology on service systems by integrating its uses throughout the book. Recognized globally as the most comprehensive and authoritative textbook on service operations, Service Management illustrates lessons with current and interesting examples and cases.

About the Author: James A Fitzsimmons, Mona J Fitzsimmons, Sanjeev Bordoloi

James A Fitzsimmons, Seay Professor of Business Emeritus, University of Texas at Austin Mona J Fitzsimmons Sanjeev Bordoloi, Associate Professor of Operations Management, University of St Thomas, Minnesota

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